On -site surveys, in person consults at our facility in American Canyon CA or by phone are done by appointment, in advance of consult. Consults are done with Bruce, our senior contractor with 30 years of field experience.
On -site surveys are done only within the SanFrancisco bay area, primarily in the north bay area. The more information you can provide in the form or good quality drawings and photographs, the more information we will be able to provide to you. Drawings of good quality means drawings done with a “scale” rule. It does not need to be to scale, although this does tend to reduce confusion. "Freehand sketches" are not desired, as they also lead to confusion.
Photographic images need to be sent in advance of consults. We can not work with cell phone images on cell phone screens or hand held devices.
We do not provide estimates for local renovations, “cleaning” projects or installations free of charge. All work is billable time, which includes estimates and travel time to and from job sites.
All estimates, if requested, are done in writing after on site surveys have been completed. Time to receive written estimates varies depending on the time of year.
Payment is due the day of consultion / on site survey.
All renovations and installations carry a one year warranty.
Renovations and installations are warranteed from leaks (plumbing, in the case of renovations) assuming systems are run 24/7, filter(s) are backflushed as recommended, UV lamps are replaced every 12-14 months, water quality is guaranteed to remain clear to the bottom of the pond all the time.
None of our installations / complete renovations over our 33 years in the business have ever failed to reach these objectives.