On-line: Secure Server Encrypted "Shopping
Cart" Ordering
Phone: Order Line: (800)
995-9164
Product Questions: (707) 853-0118
Technical Support: (707) 853-0118
Fax: Mail
or Fax Order Form Print and fax to: (707)
642-7119
Mail: Commercial Space: Aqua Art, 11-F Poco
Way, American Canyon CA 94503
To view select items, please call (707) 853 0118 in advance for appointment
 Shipping
Shipping costs will be determined at the time the order is filled. Our shopping cart will show a shipping amount of $9.50. This is due to the limitations of our shopping cart program. Our shipments, more commonly than not, vary greatly in package size, weight, dimensional weight and/or distance traveled. If you wish to receive a shipment quote prior to your order shipping, please select “request a shipping quote” or please contact us for a shipping quote on your order: aquaartpond@gmail.com
Shipping is calculated
by: Size & weight of order; Service requested; Distance shipped.
Generally, items are shipped by UPS Ground Service. Very small light weight items typically will be sent by USPS. UPS 3rd Day,
2nd Day Air and Next Day Air are available at your request, for
additional charge. Larger items are shipped by common carrier
motor freight. We do not ship to PO Boxes.
Most of the items are in stock and will be shipped within
3-5 business days. If an item is out of stock, you will be informed
of the expected shipping date. A few items have a 2 - 6 week
lead time.
Terms
For fastest delivery, useVisa, Mastercard or American Express Orders are subject to freight
and insurance charges.
Warranties
Copies of manufacturer's warranties are available upon request.
For a copy of the individual manufacturer's warranty, give us
the item number and description. All manufacturer's warranties
are passed on to the consumer.
Livestock - We do not ship livestock.
Pumps
Some pumps are shipped ready for "hardwire" installation.
Consult local building codes for correct installation method.
"SJ type" cord sets are available upon request when
ordering.
Returns
Returns accepted within 30 days of purchase
with prior authorization. Call Aqua Art for an RMA number. No
returns will be accepted without proper authorization and the
RMA number clearly marked on the box. Returns must be unused
and in their original packaging, only. All returns must be shipped
prepaid.
There is at least a 15% restocking charge on
all returns. No refunds or returns on: cut media, medicine,
nets, netting, or food.
50% handling charge on returned sale and special order items. Insurance & freight charges are non-refundable. |
